Refund Policy

This Refund Policy explains when and how you can request a refund for payments made to Alita (the "Service").

1. Refund window

You may request a refund within 30 days of your first payment for a new subscription or within 30 days of any automatic renewal. Refund requests received outside this window will not be processed unless required by law.

2. Eligibility

We honour refund requests when:

• The Service did not deliver usable output after you completed onboarding and provided reasonable brand inputs.
• You were charged accidentally or twice for the same billing period due to a processing error.
• A verified technical failure on our side prevented you from accessing core features for more than 7 consecutive days.
• You are required by law to receive a refund for services not provided.

3. Non-refundable cases

Refunds are not provided when:

• You changed your mind after content, captions, or designs were already generated for your account.
• The issue resulted from incorrect information you provided, such as a wrong website, audience, or brand voice.
• Your content was rejected, removed, or your social account was banned by a third-party platform.
• You violated our Terms of Service.
• You cancelled after the 30-day window closed.

4. Refund method and timing

Approved refunds are returned to the original payment method used at checkout. Processing time depends on your bank or payment provider and typically ranges from 5 to 14 business days. Refunds are issued in the same currency you paid in, using the exchange rate at the time of the original transaction.

5. How to request a refund

Email support@usealita.com with the subject line "Refund Request", including the email address on your Alita account, the date of the charge, and a brief explanation. We aim to respond within 2 business days.

6. Partial refunds and proration

Except for the 30-day money-back guarantee on first payments, we do not prorate refunds for unused days in a billing cycle. Annual plan refunds after the guarantee period are not prorated.

7. Chargebacks and disputes

We encourage you to contact us first before filing a chargeback or payment dispute. Filing a dispute without first reaching out may result in suspension of your account until the matter is resolved.

8. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date above will always reflect the most recent revision. Changes apply only to purchases made after the revised policy is posted.

9. Contact

Questions? Email support@usealita.com.